Good questions.
Simple answers.

Everything about cases, cold boxes, shipping and subscriptions — in plain English.

Delivery & cold chain

Where do you deliver?

Everywhere in Ontario today, with more provinces on the way. Every region ships at 50% off standard cold-shipping rates — applied automatically and calculated by postal code at checkout.

How does my order stay cold?

Every box ships with an insulated liner, frozen gel packs and food-safe dry ice — cold-rated for up to 48 hours in transit, comfortably beyond typical delivery windows. Cold on arrival is guaranteed by the Simply Promise.

When will my box arrive?

Your case is cut fresh, packed and shipped within 5 business days, tracked the whole way. Exact transit time depends on your postal delivery zone.

What if I'm not home for the delivery?

The 48-hour cold rating covers normal delivery windows with room to spare. Add drop-off instructions at checkout — the box is plain, sealed and porch-friendly.

How is shipping priced?

50% off standard cold-carrier rates for your region, one charge per box — no matter how many cases you stack inside. Combining cases is the smart move.

Orders & payment

Is there a minimum order?

No minimums, no memberships. One case is a real order — though since shipping is one charge per box, stacking cases stretches it further.

Can I change or cancel my order?

Yes — any time before your order hits the cut list. Email hello@simplymeats.ca and we'll sort it. After cutting, the Simply Promise still covers any problem with the order itself.

What payment methods do you take?

Visa, Mastercard, Amex, Interac, plus Shop Pay, Apple Pay and Google Pay at checkout.

Any discounts I should know about?

Three: code SIMPLE10 takes 10% off your first case, the weekly deal drops every Monday (join the email list), and Subscribe & Save takes 5% off every delivery, forever.

Subscribe & Save

How does Subscribe & Save work?

Pick a delivery schedule — every 2, 4, 6 or 8 weeks — and save 5% on every single delivery, not just the first one.

Can I skip or pause a delivery?

Two taps from your account or the reminder text. Skip one, pause for a season, restart whenever — no fees, ever.

Can I swap what's in my next delivery?

Yes — swap products or change quantities any time before your next order hits the cut list.

Am I locked in?

Barely. Subscriptions have a simple two-order minimum — after your second delivery, cancel anytime in two taps. No phone call, no retention script, no cancellation fee. And you can skip or reschedule any delivery, whenever.

Product & storage

How big are the cases?

Every product lists exact counts — for example, 10 × 1 lb ground beef packs. Everything is portioned and vacuum-sealed so you thaw only what you need.

How long does it keep?

Vacuum-sealed and frozen: up to 12 months. Thaw overnight in the fridge (or 30–40 minutes in cold water, pack sealed) and cook within 2 days. Each pack is dated so there's no guessing.

What exactly is in each pack?

One ingredient: the meat on the label. Portioned and sealed the day it's cut, dated, and nothing added.

No matches — try different words, or clear the search.

Still stuck?

A real human answers.

No bots, no ticket black hole. Replies within one business day — usually a lot faster.

hello@simplymeats.caBest for order changes & Promise claims
@simplymeatsDMs open Mon–Fri, 9–5 ET
The Simply PromiseWarm or damaged on arrival? Replaced free.